FAQs

FAQ

You can learn more from our asked questions

Who is Capex and how long have you been in this industry?

Capex Life Assurance is a reputable insurance company that has been serving customers in the life insurance industry for over [insert number] years. We have a strong track record of providing reliable and comprehensive life insurance solutions.

What products do you offer and what are the benefits?

Capex Life Assurance offers a range of life insurance products, including term life insurance, whole life insurance, and annuities. The benefits vary depending on the type of policy but generally include financial protection for your loved ones, wealth accumulation, and retirement income.

Can I get a loan against my policy?

Yes, certain life insurance policies may have a loan provision. You can contact our customer service or refer to your policy documents for specific details on loan eligibility and terms.

How can I get my premium statement?

You can request your premium statement by logging into your online account on our website or by contacting our customer service. We also provide regular statements that are mailed or emailed to policyholders.

Can I be issued with another policy document after losing the original one?

Yes, if you lose your original policy document, you can request a duplicate copy by contacting our customer service. It's important to inform us promptly to ensure a smooth process.

Can I change the beneficiary

Yes, you can change the beneficiary on your life insurance policy. Contact our customer service for the necessary forms and instructions to update your beneficiary information.

Can I change my bank account for annuity payments?

Certainly, you can update your bank account information for annuity payments by contacting our customer service and providing the necessary documentation to facilitate the change.

Which documents are needed for a claim to be processed?

The required documents for a claim vary depending on the nature of the claim. Generally, you'll need a death certificate, the policy document, and a claim form. For other types of claims, additional documentation may be necessary. Please refer to your policy or contact our customer service for specific requirements.

How long can I wait for my claim to be paid?

We strive to process claims as quickly as possible. The time frame for claim processing can vary based on the complexity of the claim and the completeness of the submitted documentation. However, we are committed to keeping the process efficient and transparent.

What's the mode of payment for settling client's claim

Claim settlements are typically paid through bank transfers or checks, depending on your preference and the amount involved. Our customer service team will guide you through the process and available options.

Where are you located?

Capex Life Assurance has multiple offices located in Kenya, Nigeria, Gambia, Ghana. You can find the nearest office address on our website or contact our customer service for assistance.